FAQs
Frequently Asked Questions
General Questions
Q: Where do you ship?
A: We ship within the United States only. We offer free standard shipping on all orders over $50.
Q: How long does shipping take?
A: Standard Shipping: 5-8 business days. Express Shipping: 2-3 business days. Overnight Shipping: 1 business day.
Q: How do I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can also use our Track Your Order page on our website.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original condition and packaging. Contact us at support@aurabaazar.com to initiate a return.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
Q: What if my item arrives damaged?
A: Please contact us immediately at support@aurabaazar.com with photos of the damage. We'll resolve it quickly with a replacement or full refund.
Orders & Payment
Q: Can I change or cancel my order?
A: Orders can be changed or cancelled within 24 hours of placement. Contact us as soon as possible at support@aurabaazar.com.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Absolutely. Our store uses SSL encryption and secure payment processing to protect your information.
Q: How can I reach customer support?
A: Email us at support@aurabaazar.com or use our Contact Us page. We respond within 1-2 business days.